Privacy Policy

Last Updated: October 20, 2025

Togo MQ ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect information that identifies you personally, including:

• Account Information: Name, email address, company name, job title, phone number
• Billing Information: Payment card details, billing address (processed securely by our payment processors)
• Profile Information: User preferences, settings, and any information you provide in your profile
• Communications: Information from your support requests, feedback, and correspondence with us

1.2 Usage Data

We automatically collect information about your interaction with our Services:

• IP address, browser type, device information, and operating system
• Pages visited, time spent, features used, and access times
• Referring URLs and clickstream data
• Application logs and error reports

1.3 Customer Data

Data you input into our platform for processing ("Customer Data") remains your property. We process Customer Data solely according to your instructions and our service agreement. We do not use Customer Data for our own purposes.

We do not share, sell, rent, or disclose your Customer Data to third parties, except as necessary to provide the Services (e.g., cloud infrastructure providers acting as our data processors under strict confidentiality obligations) or as required by law. We implement appropriate technical and organizational measures, including encryption, access controls, and regular security assessments, to maintain the confidentiality, integrity, and availability of your Customer Data and protect it against unauthorized access, alteration, disclosure, or destruction.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send service updates, security alerts, and administrative messages
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to enhance user experience
• Send marketing communications (with your consent, where required)
• Comply with legal obligations and enforce our agreements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services:

• Essential Cookies: Required for basic functionality and authentication
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how users interact with our Services
• Marketing Cookies: Deliver relevant advertisements (where applicable)

You can control cookies through your browser settings. However, disabling certain cookies may limit some features of our Services.

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist us in providing Services (e.g., hosting, payment processing, customer support). They are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
• Protection of Rights: To protect our rights, property, safety, or that of our users
• With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Upon account termination, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including standard contractual clauses where required.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at support@togomq.io. We will respond within the timeframe required by applicable law.

9. Payment Processing and Refund Policy

9.1 Payment Processing

We use third-party payment processors (such as Stripe, Paddle, or Lemon Squeezy) that comply with PCI-DSS standards. We do not store your complete payment card information on our servers. Payment information is transmitted directly to our payment processors and governed by their privacy policies.

9.2 Refund Policy

Subscription Services: Refunds for subscription fees may be granted under the following conditions:

• Requests made within 14 days of initial subscription purchase
• Service disruptions or technical issues that prevent reasonable use of the Services
• Billing errors or duplicate charges

One-Time Purchases: Refunds for one-time products or services may be considered on a case-by-case basis within 30 days of purchase.

How to Request a Refund: Submit a refund request to support@togomq.io including:

• Your account email address
• Transaction date and amount
• Reason for the refund request

Processing Time: Approved refunds will be processed within 7-10 business days. The time for the refund to appear in your account depends on your payment provider.

Exclusions: Refunds are not available for: (a) partial subscription periods after the refund window, (b) violations of our Terms of Service, or (c) services already rendered or consumed.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our Services. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@togomq.io.

For more information about our terms, please visit our Terms of Service.